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Merry Christmas from Telemallaudio

VOIP and Messages On Hold – Endless Possibilities

VOIP technology brings a new empowerment in customer communications – On Hold Optimisation.

With VOIP you can now separate departments or queues, reception desks or individual phone extensions, and provide different messages for each – all without needing extra equipment to deliver the messages.

This means you can target your telephone customers with Messages On Hold which are meaningful to the nature of their enquiry and reason for calling. Now this is wonderful for customer relationships, information management and caller satisfaction.

Just think about this….

Click to read about how you can get the most out of VOIP >

Phone yourself

When was the last time you checked your message on hold? A month ago? A year ago?

Try a quick call to your main number now and see what your callers hear. Don’t risk poor customer service with outdated Messages On Hold.

Telemallaudio is excited to be introducing a completely new suite of On Hold Production/Script Styles for our customers in 2010.

Stay tuned early next year for the next phase of On Hold optimisation.

Email us about Production/Script Styles >

Westfield's Got The Message

The Telemallaudio team has just completed a major rollout of a new Message on Hold systems for Westfield shopping centres throughout Australia.

Telemallaudio has been working with Westfield for more than 15 years and services 37 sites around the country. Over the past few years, we have worked closely with Westfield’s IT team to roll out our iProMOH units to coincide with their new CISCO phone system.

iProMOH is an advanced promotional on-hold announcement system which allows Telemallaudio to remotely diagnose any potential issues and resolve them before they become a problem.

The iProMOH interfaces with the internet and requires no intervention by clients. This means the unit can be updated from one server located anywhere in the world. Productions can be set to play at a predetermined time.

This technology actually provides two solutions in one: It is an announcer that can entertain and inform on-hold callers: and a public system for broadcasting music and/or messages to customers.

Westfield updates generic and local messages at its sites each month and Telemallaudio works proactively to ensure these are always up to date.

Telemallaudio liaises closely with Westfield staff, customising productions and message solutions for each site.

Click for more about our iProMOH unit >

Competition

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